Frequently Asked Questions

Yes. Every security guard employed by Westboro Protection Services holds a valid Ontario security guard licence and meets all applicable regulatory requirements. In addition to mandatory licensing, our personnel receive ongoing training in customer service, conflict de-escalation, emergency response, patrol procedures, incident reporting, access control, and workplace professionalism. Depending on the assignment, guards also receive site-specific training to ensure they fully understand the client’s procedures, safety protocols, and operational expectations. We believe that investing in continuous training allows our officers to provide exceptional service while maintaining the highest standards of professionalism and accountability. Our clients can feel confident knowing their property is protected by qualified and dependable security professionals.

No. Westboro Protection Services believes that every client deserves flexibility when choosing a security provider. We do not require either long-term or short-term contractual commitments, allowing clients to use our services for as little or as long as needed. Whether you require security coverage for a single day, several weeks, a seasonal project, or ongoing operations, we can accommodate your requirements without restrictive agreements. Our flexible service model allows you to increase, decrease, or modify your security coverage as your needs evolve. We earn our clients’ confidence through the quality of our service rather than lengthy contractual obligations.

We understand that operational requirements can change unexpectedly, which is why we offer astraightforward and client-friendly cancellation policy. Westboro Protection Services does not charge cancellation fees for standard service agreements, provided reasonable notice is given whenever possible. Our goal is to remain flexible while ensuring we can effectively manage staffing and scheduling for all clients. If your project is postponed, cancelled, or your security requirements change, simply contact our operations team to discuss the necessary adjustments. We are committed to making the process as convenient and stress-free as possible while maintaining exceptional customer service

Our billing process is designed to be simple, transparent, and convenient for every client. Westboro Protection Services operates on a four-week billing cycle, allowing clients to receive consistent and easy-to-manage invoices throughout the year. Each invoice clearly outlines the service dates, hours worked, assigned personnel, locations, and any additional authorized services that may have been provided. We maintain complete transparency with our billing practices and do not include hidden fees, no interest or unexpected charges. If you have any questions regarding an invoice, our administrative team is available to provide prompt assistance and clarification.

Westboro Protection Services proudly provides professional security services throughout Ottawa, and the surrounding communities. Our team works with commercial businesses, residential properties, construction sites, healthcare facilities, educational institutions, retail locations, industrial operations, and special events. We understand that every location presents unique security challenges, which is why we tailor our services to meet the specific needs of each client. If your property is located outside our primary service area, we encourage you to contact us to discuss your requirements. Our goal is to deliver reliable and responsive security solutions wherever our clients need them.

Yes, We understand that emergencies and unexpected situations can occur without warning, requiring immediate security coverage. Our operations team is prepared to respond quickly whenever staffing availability allows, ensuring that qualified security professionals can be dispatched as efficiently as possible. Whether your request involves emergency building security, construction site protection, event coverage, or mobile patrol services, we work diligently to minimize response times. While deployment times vary depending on location and staffing requirements, we always make every effort to accommodate urgent requests. Our commitment to responsiveness helps provide peace of mind when security matters most.

Westboro Protection Services operates twenty-four hours a day, seven days a week, including weekends and statutory holidays. We recognize that security risks do not follow a schedule, which is why our services remain available whenever our clients require protection. Whether you need overnight security, daytime coverage, or continuous around-the-clock operations, we can develop a schedule that meets your operational requirements. Our dedicated management team also remains available to provide support and respond to client concerns outside of regular business hours. Continuous availability ensures dependable protection for your people, property, and assets

We proudly serve a diverse range of industries requiring professional security services. Our clients include commercial office buildings, retail centres, construction companies, residential communities, warehouses, manufacturing facilities, educational institutions, healthcare organizations, government contractors, hotels, and event organizers. Because every industry faces different security risks, we customize our approach based on each client’s operational environment and objectives. Our experience across multiple sectors allows us to implement effective security strategies while maintaining exceptional customer service. Regardless of the size or complexity of your operation, our team is prepared to deliver a professional security solution.

We understand that no two properties or organizations have identical security requirements. Before services begin, we evaluate your property, identify potential risks, discuss your operational concerns, and recommend a security program designed specifically for your needs. This customized approach allows us to provide appropriate staffing levels, patrol frequencies, reporting procedures, and emergency response protocols. Our objective is to deliver effective security solutions that maximize protection while remaining cost-effective for every client.